Keep Calm and Carry the Crate
Recently, on a sunny day sporing a perfectly blue sky, we handled a Rocky Mount cargo service call for a cargo van that quit running near I-95 with a full pallet of auto parts in the back. The customer had a delivery deadline to meet, and that freight needed to keep moving. We arrived with a clear load transfer plan. The van could not continue, but the load could. Our job focused on transferring the crate from the disabled van into a replacement van so the shipment could reach its destination without further delay.
Preparing the Right Equipment for the Job
Two of our team members, Johnathon and Anthony, responded to the dispatch. Before heading out, we loaded our medium duty rollback truck #171 with our 12,000 pound skid steer fitted with pallet forks. We also gathered hand tools and an impact gun because the crate had suffered damage during a previous attempt by another company.
When we reached the scene, we positioned our truck and unloaded the skid steer. We set out traffic cones to secure the area and give ourselves room to work. Organization at the start helps everything move smoothly.
Repairing the Damaged Crate Before Transfer
The pallet of auto parts arrived in a wooden crate that had been partially pulled apart. Before lifting anything, we repaired the crate by reattaching the side and top panels. We used basic tools and secured everything tightly so the contents stayed protected during the rest of the trip.
Once we reinforced the crate, we carefully slid the pallet forks underneath and lifted it out of the disabled cargo van. We kept the load level and steady while moving it toward the replacement van. From there, we positioned it inside and secured it for transport.
Here is what our Rocky Mount cargo service included on this call:
- Reloading and securing equipment for return transport
- Transporting a 12,000 pound skid steer to the scene
- Repairing a damaged shipping crate on site
- Transloading one pallet of auto parts
- Securing the load inside the replacement cargo van
Freight Expectations
We also inspected our equipment before leaving the site. After completing the Rocky Mount cargo service, we reloaded the skid steer onto the rollback and secured it for transport back to our shop. Clean wrap-ups keep our trucks ready for the next call.
The entire job took about two hours, including travel time. The customer left with their shipment back on schedule and ready to head down I-95.
Coastal Towing Services: Your Rocky Mount Cargo Service Solution
At Coastal Towing Services, we handle more than roadside tows. Our Rocky Mount cargo service supports businesses that rely on timely deliveries along I-95 and throughout the area. From transloading freight to repairing damaged crates on site, we bring the equipment and hands-on experience needed to keep shipments moving.
When customers call Coastal Towing Services for Rocky Mount cargo service, we respond with the right trucks, trained operators, and a clear plan of action. We continue to provide Rocky Mount cargo service that focuses on careful handling, organized job sites, and dependable follow-through from arrival to departure.
FAQ
What is a cargo transload?
A cargo transload is the process of moving freight from one vehicle to another so the shipment can continue without waiting for the disabled vehicle to be repaired.
When should we request a transload instead of a tow?
Request a transload when the load must keep moving on a deadline, the freight can be safely handled, and a replacement vehicle can arrive promptly. A tow makes more sense if the cargo cannot be moved without risk of damage.
What information should we have ready when we call for a transload?
Have the pallet count, approximate weight, packaging type, any damage you can see, and where the freight needs to go next. Also share whether you have a replacement van or box truck en route.
How do we protect freight during a roadside transfer?
We keep the load level, avoid dragging or tipping, and secure it immediately after placement. We also check that straps, blocking, and door clearance match the freight so it stays stable during the next leg.
What if the crate or pallet is already damaged?
A damaged crate can still be moved if it can be stabilized first. We often re fasten loose boards, add restraint, and adjust how the load is lifted and set down to prevent a collapse mid transfer.
How long does a typical transload take?
Many single pallet transfers can be completed in about one to two hours, depending on access, traffic conditions, how quickly the replacement vehicle arrives, and whether the freight needs extra securing before it can roll out.